Love the tumbler and the new upgraded top however I ordered extra tops that were clearly labeled for the Hollywood and they didn't fit at all. When I tried to reach out to the customer service agent I was in touch with - due to the slowness of receiving my full order, to let him know that the tops didn't fit, he did not respond. So I have paid for 2 tops plus tax and shipping and can't use them. So thumbs dodwn on trying to return or refund, positive on the customized Black Rhinestone Hollywood tumbler with a message, which I had added to the cup - and probably contributed to the shipping delay. Leave yourself enough time - 2-4 weeks to receive your order (ugh!). The good news was that I gave to a recent nursing school graduate and she LOVED IT!!! The message on the tumbler said, "She thought she could so she did", it was a Great gift. Just don't expect to get a response about receiving the wrong item, being reimbursed for a wrong item or being able to return it.